Frequently Asked Questions
About Our Perfumes
What are your perfumes made of?
Our scents are made with premium-grade fragrance oils and other raw materials from Grasse, France—the world’s fragrance capital. Each fragrance is carefully chosen through extensive testing to guarantee exceptional quality. While our raw materials come from trusted factories and suppliers abroad, every bottle is proudly crafted and made in the Philippines.
How long does the scent last?
Longevity depends on your skin type, the environment, and the fragrance ingredients themselves. On average, our perfumes last 4–8 hours or more.
Keep in mind that lighter fragrance notes—such as citrus or fresh florals—typically fade more quickly, while richer base notes like vanilla, musk, and amber tend to linger longer on the skin
How do you apply perfume effectively?
Application Guide
▪️Apply to Pulse Points: Wrists, neck, behind ears, inner elbows
▪️Spray from a Distance: 5–7 inches away. One or two sprays per area is enough.
▪️Apply to Clean, Moisturized Skin: Use after a shower, and consider a light unscented moisturizer to help it last longer.
▪️Don’t Rub It In: Rubbing breaks down the top notes and changes the scent.
▪️Avoid Overdoing It: Less is more. You want others to smell it near you, not across the room.
▪️Clothing Caution: You can spray lightly on clothes (like a scarf or jacket), but test first—some perfumes can stain fabric.
How do I know which scent to choose?
You can check our scent guide to match perfumes with your style or mood. Fragrance Guide here
Or you can start with our 3ml testers to explore different scents before committing to a full-size bottle. Order 3ml testers here
How do I know which perfume is right for me?
Choosing a scent is personal! If you're unsure, message us for recommendations based on your preferences (e.g., floral, fresh, musky, sweet).
We can also suggest bestsellers and gender-neutral options.
How do I store my perfume properly?
To maintain the scent and quality:
- Keep it in a cool, dry place
- Avoid direct sunlight
- Always close the cap tightly
Proper storage helps your perfume last longer.
Are your perfumes safe to use?
Yes! All our perfumes are dermatologically safe for external use. However, we recommend doing a patch test first if you have sensitive skin or allergies.
Are your perfumes inspired by other fragrances?
Yes, our perfumes are inspired mostly by renowned Niche Fragrance Houses. While we take inspiration from their scent profiles, our creations are not exact replicas. Each blend is crafted with our own interpretation and formulation — offering a similar olfactory experience while maintaining our unique touch.
Offers, Wholesale & Promos
Do you offer testers?
We have testers available 3ml Check here
Do you offer bulk or wholesale orders?
Yes, we accommodate bulk and wholesale purchases. Contact us directly for special rates and details.
inquiry@loeste.com / loefragrance@gmail.com / +639627194665
Do you have seasonal sales or promos?
Yes! We offer monthly promos, flash sales, and holiday bundles. Follow our page and turn on notifications so you don't miss out!
Can I resell your products?
Yes! We're open to reseller partnerships. If you're interested in becoming a reseller, send us a message for wholesale pricing and terms.
inquiry@loeste.com / loefragrance@gmail.com / +639627194665
Payment & Ordering
What payment methods do you accept?
We accept payments via major Local Philippine bank transfers, as well as popular payment wallets like GCash and PayMaya.
Do you offer Cash on Delivery (COD)?
Yes, we offer COD in select areas. Availability will be shown during checkout.
Can I cancel my order?
Orders can only be canceled before they are shipped. Once shipped, cancellations are not allowed.
Customer Service
How can I contact you?
You can reach us through:
Facebook
Email: inquiry@loeste.com
Viber / WhatsApp: +639627194665
Do you have a physical store?
As of now, we are an online-only store. This allows us to keep prices competitive while serving customers nationwide.
All transactions and customer support are handled online.
Where are you based?
We are based in the Philippines, and we ship nationwide.
Are your items ready on-hand or pre-order?
ON-HAND items: Shipped within 24–48 hours
Shipping & Delivery
Do you offer Cash on Delivery (COD)?
Yes, we offer COD in select areas. Availability will be shown during checkout.
How long will it take to receive my item?
Estimated Delivery Timeframes
Please note that these are general estimates and may vary depending on your exact location, courier routing, and unforeseen circumstances:
- NCR: 1–2 business days
- Luzon: 2–3 business days
- Visayas & Mindanao: 5–7 business days
Do you offer same-day delivery?
For Metro Manila buyers, same-day delivery via Grab or Lalamove may be available depending on item availability and time of order.
Shipping fees will be shouldered by the customer. Please message us first to confirm.
You can reach us through:
Facebook
Viber / WhatsApp: +639627194665
Do you ship nationwide?
Yes! We deliver across the Philippines via trusted couriers.
What if I’m not available to receive the package?
Please make sure someone is available to receive it at your address. If the courier is unable to deliver, they may attempt re-delivery or return the item. Re-shipping fees may apply if the parcel is returned to us.
Shipping Couriers
Our primary courier is LBC, with GoGo Express as our secondary option
How can I track my orders?
we’ll send you a tracking number and courier details via email or sms.
Returns, Refunds & Issues
Can I get a refund if I’m not satisfied with the perfume?
We want you to love your scent—but if there’s an issue with your order (e.g. wrong item, damaged on arrival), please contact us within 7 days of receiving your package.
We’ll gladly offer a refund or exchange, subject to review.
What happens if my package is lost or damaged?
In rare cases of loss or damage:
- We will coordinate with the courier to track or file a claim.
- If the item is confirmed lost or damaged beyond use, we will issue a refund or replacement (case-by-case basis, with proof required).